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I have not received an order confirmation email. What shall I do?
Please check your spam, junk, and promotions folders for the order confirmation email. If you still haven’t received it, reach out to us at hello@hustleculture.co.in with the following details so we can assist you promptly:
- Full name under which the order was placed
- Email address used to place the order
- Item(s) purchased
- Order ID
How do I track my order?
Once your product is dispatched, you will receive the tracking details on the email address provided at the time of placing the order. The tracking link will allow you to monitor the shipment status and estimated delivery timeline. Please note that it may take a few hours for the tracking information to become active after dispatch.
Are your products brand new and authentic?
Yes, every product sold on Hustle Culture’s website is 100% brand new and deadstock (DS). We follow a strict in-house authentication process that includes a 3-step verification system to ensure authenticity.
All products listed on our website are verified by our team and undergo thorough quality and legitimacy checks before being shipped, so you can shop with complete confidence
What is the usual delivery time for products?
Our products are generally delivered within 10–12 business days from the date the order is placed. For certain ETA orders that require international procurement, additional delivery time may apply. The estimated delivery timeline for such sourced products will be clearly mentioned on the product page.
Do you offer Cash on Delivery (COD)?
Yes, we do offer Cash on Delivery (COD) for eligible orders. To confirm a COD order, a 30%-50% non-refundable prepaid amount must be paid in advance through our authorized payment providers. The remaining balance can be paid at the time of delivery using the COD option.
Please note that all sales on Hustle Culture are final. Orders placed using the COD option are non-refundable and non-exchangeable, similar to prepaid orders. We encourage customers to review all product details carefully before placing a COD order.
Refer the COD Policy here
Do you allow returns or exchanges on products?
All sales made on Hustle Culture are final. We currently do not offer returns or exchanges once an order has been successfully placed and delivered.
This policy is in place due to the limited availability and sourcing nature of many of our products. We encourage customers to carefully review product details, sizing information, and descriptions before placing an order.
For complete information and exceptions, if any, please refer to our Return & Refund Policy page or reach out to our support team for clarification prior to placing your order.
How can I cancel my order?
If you wish to cancel your order, you may do so within 2 hours of placing the order. We offer a hassle-free cancellation window during this period, with no questions asked.
To request a cancellation, please reach out to our support team within the 2-hour timeframe along with your order details. Once the request is received and verified within the eligible window, the cancellation will be processed accordingly.
Please note that cancellation requests made after 2 hours of placing the order may not be accommodated, as orders are typically processed.
If you need any assistance, our support team is always happy to help.
